Shipping & Delivery Policy

1. Delivery Areas

A4 MART currently delivers to select pin codes within our service area. To check whether we deliver to your location, use the "Delivering to / Your area" option in the header or during checkout. Enter your pin code to see if delivery is available.

If your pin code is not currently serviceable, we are working to expand our delivery coverage. You can check back later or contact us for updates.

2. Delivery Charges

A delivery charge applies to orders below the free-delivery threshold. The exact delivery charge and free-delivery threshold are displayed during checkout before you place your order. You will always see the final delivery charge in your order summary before confirming.

Delivery charges are calculated based on your order subtotal before any coupon discounts are applied.

3. Order Processing

After you place an order, it goes through the following stages:

1. Pending — Your order has been received and is being reviewed.
2. Confirmed — Your order has been confirmed and is being prepared.
3. Preparing — Your items are being picked and packed.
4. Out for Delivery — Your order is on its way to you.
5. Delivered — Your order has been delivered.

You can track your order status at any time from the My Orders section of your account.

4. Delivery Timing

We operate daily from 7 AM to 11 PM. Orders placed during business hours are typically processed and delivered within the timeframes displayed at checkout or communicated after order confirmation. Delivery timing may vary based on order volume, product availability, and your location.

5. Delivery Instructions

You may provide a landmark or delivery instructions when saving your delivery address. Our delivery team will make every effort to follow your instructions. Please ensure someone is available at the delivery address to receive the order.

6. Failed Deliveries

If delivery cannot be completed (e.g., no one available at the address, incorrect address, or unreachable location), the order may be cancelled and handled according to our Cancellation Policy.

7. Contact

For delivery-related queries, please contact the A4 MART store administrator through the storefront.