Return & Exchange Policy

1. Overview

At A4 MART, we take care in selecting and delivering your groceries and essentials. If you receive a product that does not meet your expectations due to quality issues, damage, or incorrect delivery, we are here to help.

2. Eligible Returns

You may request a return or resolution in the following cases:

• Damaged during delivery — Product arrived broken, leaked, or damaged
• Wrong product delivered — You received a different product than what you ordered
• Missing items — An item from your order was not included in the delivery
• Quality issues — Product was expired, stale, or not as described at the time of order

3. Non-Returnable Items

The following are generally not eligible for return:

• Products that have been opened, consumed, or used (unless defective or incorrect)
• Products without original packaging where applicable
• Change of mind (e.g., decided you no longer want the product)

4. How to Request a Return

To request a return, please contact the A4 MART store administrator with the following:

• Your order number
• The product(s) you wish to return
• The reason for the return
• Photographic evidence of the issue (for damage, wrong item, or quality concerns)

Please report delivery-related issues within 24 hours of delivery for the fastest resolution. We may not be able to process return requests reported after an extended period.

5. Resolution Options

Depending on the situation, we may offer:

• Refund — The product amount is refunded to your original payment method or via bank transfer (for COD orders). See our Refund Policy.
• Replacement — A replacement product is delivered in a subsequent delivery. (Note: Replacement delivery is subject to product availability and serviceable area.)
• Store credit — In some cases, we may offer store credit for future purchases.

We will work with you to determine the best resolution based on the specific circumstances.

6. Exchanges

Direct product exchanges (swapping one product for another) are not available through the self-service system at this time. If you need a different product, please return the original item and place a new order for the desired product. Contact us if you need assistance coordinating this.

7. Contact

For return or exchange requests, or any questions about this policy, please contact the A4 MART store administrator through the storefront.