Refund Policy

1. Overview

At A4 MART, we want you to be satisfied with your purchase. This Refund Policy explains when and how refunds are issued. Please read this policy carefully before placing your order.

2. Eligible Refunds

A refund may be issued in the following situations:

• Order cancelled before dispatch — If your order is cancelled by you (while still in Pending status) or by A4 MART (due to unavailability or other reasons), any payment made will be refunded.
• Failed or duplicate online payment — If your online payment failed but a charge was made, or if you were charged multiple times for the same order, the excess amount will be refunded.
• Incorrect or damaged items — If you receive incorrect items, missing items, or items damaged during delivery, please contact us within 24 hours of delivery with photographic evidence. We will review your case and issue a refund or replacement as appropriate.
• Order not delivered — If your order was confirmed and payment was collected but the order was not delivered within the expected timeframe, please contact us for resolution.

3. Non-Refundable Situations

The following are generally not eligible for refunds:

• Products that have been consumed, used, or opened (except for quality/defect issues)
• Change of mind after successful delivery
• Orders cancelled after the order has been dispatched for delivery
• Cash on Delivery orders where payment was successfully collected at delivery
• Coupon discounts or promotional credits that were not applied at checkout

4. Refund Process

4.1 Online Payment Refunds

For online payments made through Razorpay, refunds are processed to the original payment method (credit/debit card, UPI, net banking). Refund processing times depend on your bank or payment provider and typically take 5–10 business days after the refund is initiated.

4.2 Cash on Delivery Refunds

For Cash on Delivery orders, if a refund is warranted (e.g., order cancelled before delivery, items missing or damaged), the refund will be processed via bank transfer or other mutually agreed method. Please provide your bank details when requesting a COD refund.

5. How to Request a Refund

To request a refund, please contact the A4 MART store administrator with the following information:

• Your order number
• The reason for your refund request
• Photographic evidence (if applicable — for damaged or incorrect items)
• For COD refunds: your bank account details for the refund transfer

We will review your request and respond within a reasonable timeframe. We may request additional information if needed to process your refund.

6. Failed and Abandoned Online Payments

If your online payment fails or you close the payment window without completing the transaction, no amount will be charged to your payment method. If you see a pending or failed transaction related to A4 MART, the amount will be auto-reversed by your bank within 3–5 business days.

If you were charged but the order was not confirmed, please contact us with your payment reference details and we will investigate and resolve the issue promptly.

7. Contact

For refund requests or questions about this policy, please contact the A4 MART store administrator through the storefront.