Cancellation Policy

1. Overview

We understand that sometimes you may need to cancel an order. This policy explains when and how you can cancel your A4 MART order.

2. Customer-Initiated Cancellation

You may cancel your order directly from the My Orders section of your A4 MART account if the order is still in Pending status. You will find a "Cancel Order" button on the order detail page for eligible orders.

Once an order has moved beyond Pending status (Confirmed, Preparing, Out for Delivery, or Delivered), it can no longer be cancelled by you through the app. In such cases, please contact the store administrator for assistance.

3. Cancellable Statuses

4. Effect of Cancellation

4.1 Stock Restoration

When an order is cancelled, the product stock that was reserved for your order is automatically restored and becomes available for other customers.

4.2 Coupon Restoration

If you used a coupon on a cancelled order, the coupon usage count is reversed. You may be able to use the coupon again, subject to its original terms and usage limits.

4.3 Payment Refunds

For Cash on Delivery orders: No payment was collected, so no refund is needed.

For Online Payment orders: If payment was successfully verified before cancellation, the refund amount will be processed to your original payment method. Please refer to our Refund Policy for processing timelines.

5. Cancellation by A4 MART

We reserve the right to cancel orders in the following circumstances:

• Product is no longer available after order placement
• Pricing or product information error
• Suspected fraudulent activity
• Delivery cannot be completed to the specified address/pincode

If we cancel your order, we will notify you and process any applicable refund.

6. Contact

For cancellation requests for orders that can no longer be cancelled through the app, or for any questions about this policy, please contact the A4 MART store administrator through the storefront.